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FAQ

  • General Questions
  • Questions About Our Products
  • Questions About Charging

General Questions

how do i register my lelo product?

On the LELO homepage, click ‘log in’ in the upper right corner of the page. Once at the login page, select the ‘new customer’ option and enter your information. After you have created your account and are logged in, you can click ‘register product/warranty’ and enter the information that applies to your LELO product.
*Note: The serial number of your LELO product can be found on the back of your authenticity card included with your product.

what is the difference between the 1 year and 10 year warranty?

The 1-year warranty covers you up to one year after the purchase date. If there is a problem within this time you can claim and receive a free replacement. The 10-year warranty covers your product for the ten years subsequent to your 1 year warranty’s expiration date. If you encounter a problem with your LELO product within this time, you will receive a 50% discount on your next purchase of a LELO product

where can i register my 10 year warranty?

Your 10 year warranty is automatically registered when your 1 year warranty is registered. It comes into effect on the day after your 1 year warranty expires.

i'm having problems with my lelo product and i don't have a lelo retailer nearby. what should i do?

Before contacting LELO, please consult your manual and check these FAQs carefully to see if you can solve your problem. If you still need assistance, email us at customercare@lelo.com and we will do our best to help you. LELO offers a one-year warranty; please check our website at lelo.com for terms and conditions.

can i have a lelo catalogue sent to me?

Please click on this link to download our catalogue.

i’m having difficulty navigating the lelo website. how can i improve this?

For optimal use of the LELO website and its functions, ensure that you are using the newest available versions of Microsoft Internet Explorer or Mozilla Firefox.


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