|LELO is committed to and recognises the importance of protecting the privacy of any and all personal and credit card information you may provide. We operate under strict policies and security measures to protect our customers.|
|Information Collected Online|
|LELO will collect, through online forms, personal information from website visitors who choose to sign up, register their warranties or use our online shop. If you are under the age of 18, please do not attempt to submit any personal details. LELO will not collect any personally identifiable information from anyone under the age of 18.|
To improve our services and enhance your LELO experience, certain other information is collected for statistical purposes. This statistical information is not personally identifiable and includes measuring the number of visitors to the various sections of our website and identifying system performance or technical problem areas. The following information is automatically collected about your visit:
If you have used another website to find us, the name of the website from which you have linked to lelo.com.
The name of the domain you use to access the Internet.
The country from which the visit originated.
The browser and OS you use to view web pages.
The date and time you visited lelo.com.
|lelo.com utilises cookies for statistical purposes, to ascertain which pages are visited and how often and to enhance your online experience upon your return.|
The majority of web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, access ‘help’ on your web browser or use the user manual that came with your browser software. However, please bear in mind that your visit to lelo.com will be significantly enhanced if cookies are not disabled. For more information about cookies, please visit www.allaboutcookies.org.
|How LELO uses the information you provide|
|If you choose to sign up or register your warranty, thus providing us with your personal information, we will enter this information into our customer database. The information will be used to administer, simplify and improve our online services to you, and to process any orders you place with our online shop.|
We will email you LELO info, offers and news only if you give us authorisation by ticking 'yes' when signing up or registering.
|Policy on Third-Party Information|
|To protect privacy, any and all third-party information you provide after clicking on 'Tell a friend' will be deleted from our system immediately after our email has been sent.|
|Will my information be shared with others?|
|In order to fulfill online purchase deliveries and maintain our website, LELO contracts with selected third parties. These third parties may process your personal information under strict contractual confidentiality agreements, for the purpose of assisting LELO in providing a quality online service.|
Otherwise, LELO will never disclose, sell or transfer any personal information (names, addresses, email addresses, etc.) provided by our clients to a third party, except as might be required by law.
|The LELO website uses 128-bit encryption to protect any and all personal and / or credit card information you may submit online. However, while we take all reasonable and available security measures to protect your information, you accept that no online data transmission can be deemed 100% secure from access by unauthorized recipients and will thus not hold us responsible for any breach of security unless this is due to our negligence.|
MAKE AN ENQUIRYPlease provide us with as much information as possible. To update a previously submitted enquiry with new details, please check your enquiry status to the right.
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CHECK ENQUIRY STATUSSee an archive of all your previous support requests including responses from the LELO team.