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PURCHASING INFO

Online Purchasing
LELO products are available for online purchase and worldwide delivery directly from lelo.com.
The online purchasing section of the website is initiated by placing an item in your cart. You will then be guided through a few simple steps to complete your purchase.

If for any reason you are unable to complete your purchase online, we invite you to visit a LELO retailer.
Currency and Pricing
Prices on lelo.com are by default quoted in Euros. However, prices may be displayed in local currency, depending on your location. Prices include VAT or GST for delivery in EU countries and Australia.
Payment
LELO accepts the following forms of payment for online purchases:
For delivery to European Union countries:
Visa, Mastercard / Eurocard
For delivery outside the European Union:
Major credit cards including Visa, Mastercard, American Express, Diner’s Club, Discovery

To safeguard your security, LELO does not store any credit card details. If you are not comfortable providing your credit card details online, please contact customercare@lelo.com and we will provide you with an alternative method of payment.

Online purchase transactions will be charged to your credit card at the time you submit your order. The transaction will however only be put through after we have verified your card details, received credit authorisation and confirmed stock availability. You will be informed by email if we are unable to complete your order for any reason.

A delivery / order confirmation will be emailed to you as soon as your purchase has been verified. Note that if you subsequently decide to cancel your order, you will be charged a 5% transaction fee.
Customs & Duty
Please note that orders made outside the EU, Australia or the USA may be subject to additional import tax and duty once the order reaches its designated country. As LELO has no control over these charges, any additional import taxes and duty fees must be borne by you. In most countries, LELO products are treated as medical massagers and are 0% customs duty.
Sales Tax (VAT or GST)
Prices on lelo.com include VAT or GST for all shipments to the USA, EU countries and Australia. For shipments to other countries you are responsible for the payment of any eventual VAT or GST as stipulated by each country’s regulations.
Tracking your Order
A delivery / order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number.

If you have any questions about the delivery of your purchase or need help tracking it, please contact customercare@lelo.com, quoting your order number.

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Please provide us with as much information as possible. To update a previously submitted enquiry with new details, please check your enquiry status to the right.

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