Warranty Conditions (Pleasure Objects Only)
To activate your warranty simply go to the log-in section of our website and register as a user (in the top right hand corner of the page). Then register your product. Please keep your original purchase receipt as evidence that the date of your claim falls within the warranty period.
LELO products are of the highest quality and come with a 1-year worldwide manufacturing warranty. In countries mandating a longer warranty time, LELO extends the warranty appropriately.
This pleasure object is intended for adults only. LELO warrants this pleasure object for a period of ONE (1) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials. If you discover a defect and notify LELO during the warranty period, LELO will, at its discretion, replace the pleasure object free of charge.
The warranty covers working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect. Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty.
Claims under warranty must be supported by reasonable evidence that the date of the claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.
Pleasure objects under warranty claim must be returned (together with Return Merchandise Authorization (RMA) number) to LELO carriage paid. Shipping costs are non-refundable.
This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way. If you experience any problems with your pleasure object, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact email@example.com.
LELO Sussurra Return Policy
LELO web shop purchases:
If you are dissatisfied with any item bought from the LELO web shop or believe it to be faulty or damaged, we are happy to accept returns within 14 days from the date of receipt.
Due to the intimate nature of our garments, however, certain conditions do apply. Please note that your statutory rights are not affected.
- For hygiene purposes, panties cannot be returned if they have been removed from the plastic wrapping.
- Items in the line, excluding panties, may be returned for a refund or exchange if the item is unworn, unwashed and is in its original packaging with tags still attached.
- Any garment, including panties, deemed to be faulty or damaged can be returned for a refund or exchange.
- An extended 28 day size exchange is in place on items other than panties if they are returned unworn, unwashed and in the original packaging with tags still attached.
- Return shipping costs to LELO will be paid by the customer.
- Shipping costs back to the customer will be paid by LELO.
- Items returned to us will be inspected and those not adhering to the above criteria will be returned to the customer at the customers cost.
- Pre-authorisation is required for returns and can be obtained by contacting firstname.lastname@example.org and detailing your name, order number and reason for return.