LELO Gift Cards Terms & Conditions

LELO Gift Cards are only redeemable at lelo.com. Acceptance of the Gift Card constitutes acceptance of these terms and conditions, which can change at any time.

GIFT CARD LIMITATIONS
The LELO Gift Card may not be returned or cancelled after it has been received. Customers who wish to cancel a Gift Card order prior to its delivery to a recipient should contact Customer Support in the appropriate time frame.

ACTIVATION
Gift Cards are activated immediately on receipt of the code. They do not expire. They are single-use only.

TRANSFER
Gift Cards may not be used to purchase other Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value, exchanged for cash, redeemed for credit, or any combination of the foregoing except to the extent required by law. The Gift Card is void if reloaded, sold, exchanged, or otherwise transferred.

PERK PURCHASE
If your gift card was purchased through a perk on lelo.com/hex-condoms-original or Indiegogo, it cannot be used in conjunction with other coupon codes. They are also a one-time use and no balance is kept or transferrable.

PRIVACY POLICY
Gift Cards are subject to the LELO Privacy Policy.

LOSS
LELO is not responsible for the loss of a Gift Card. Ownership of the Gift Card passes to the purchaser as soon as the order is confirmed.

LELO GIFT CARD CUSTOMER SERVICE
If you need assistance with any aspect of your purchase, ownership, or use of your Gift Card, please contact Customer Support. Please refer to your order number, or be ready to supply your email address.

HOW TO PURCHASE A GIFT CARD
Select a Gift Card amount and complete the online form. Include the recipient's name, email address, your name for the recipient or send as anonymous and add an optional message. You can select a date for your Gift Card to be ordered up to 6 months in advance from the current date.

The Virtual Gift Card will be sent to the recipient once your order has been approved and on the date you selected. You will in turn receive a dispatch confirmation email.

HOW TO REDEEM
Enter the code on your Gift Card during checkout and the total of the card will be deducted from your order as payment.

ORDERS MORE THAN GIFT CARD VALUE
If the total order amount exceeds your Gift Card, you will need to pay the outstanding balance using a debit or credit card.

If your Gift Card exceeds the total amount of your order, the remaining balance of your Gift Card cannot be redeemed next time and can never be redeemed in the future. Since this is a one-time use gift card, we sincerely advise you to add more products into the check-out shopping cart in order to use up the gift card one time. Failure to do so shall mean that you have given up the right to use the remaining balance.

DELIVERY OF ONLINE GIFT CARD
Virtual Gift Cards are delivered via email. If you have confirmed the recipient's email address but the Online Gift Card has not been viewed within a reasonable period after the requested delivery date, the following is a list of the most common reasons why delivery may have failed:

· Spam filter blocked email or routed it to a bulk/spam folder
· Recipient's firewall blocked the email
· Email inbox is over size limit
· Invalid email address

If a spam filter is blocking no-reply1@lelo.com emails from getting to an inbox, the email options will need to be modified so that emails coming from "no-reply1@lelo.com" are not considered spam.
If you need further assistance, contact Customer Support. Please refer to your order number, or be ready to supply your email address.

PERSONALIZED MESSAGING
If you wish to add a personal message to a Gift Card, simply type your message in the Message field during the purchase process.
Personal messages are limited in length indicated on the message input box. There is no additional charge to include a personalized message.
We don't read every gift message, but if we do find inappropriate, offensive or otherwise objectionable messages, we reserve the right to cancel them.

LIMITATION OF LIABILITY
LELO.com and its affiliates make no warranties, express or implied, with respect to Gift Cards, including without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. If a Gift Card code is non-functional, your sole remedy, and our sole liability, shall be the replacement of such Gift Card. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you might have additional rights.