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Orders at LELO.com typically arrive within 3-5 working days via express carriers such as UPS/DHL/Fedex (and sometimes USPS for US deliveries). All products are discreetly packaged with no direct mention of the nature of the products inside.

Ordering today registers you for full LELO warranty coverage. This means if you experience issues within 1-year of purchase, LELO will replace your product free of charge. In addition, if your product becomes faulty within 10-years, you will be entitled to 50% discount on www.lelo.com for the purchase of a new device (limited for one-time use only but can be applied up to 5 items in a single order). All PicoBong products similarly carry a 1-Year Warranty, but do not fall under the 10 Year Guarantee. Full coverage details can be found within your product's packaging.

The LELO website uses 128-bit encryption to protect all personal information you may submit online.

To safeguard your security, LELO does not store any credit card details.

LELO will never disclose, sell or transfer any personal information provided by our clients to a third party, except as might be required by law.