general faqs

General FAQs


I’m having difficulty navigating the LELO website. How can I improve this?

For optimal use of the LELO website and its functions, please make sure you are using your browser's newest available versions (we recommend Google Chrome, Mozilla Firefox & Internet Explorer). You should also try clearing your browser cookies and cache.

Can I apply several coupon codes on one order?

It is not possible to apply more than one coupon code per order. But only the sky is the limit when it comes to the number of orders you can make.

What is the difference between the 1 year warranty and 10 year quality guarantee?

The one year warranty covers you up to one year after the purchase date. If there is a problem within this time, you can claim and receive a free replacement. Just make sure you save the receipt for your purchase. The ten year warranty covers your product for the ten years after your one year warranty expires. If you encounter a problem with your LELO product within this time, you will be entitled to a 50% discount on for the purchase of a new device (limited for one-time use only but can be applied to up to five items in a single order). All PicoBong products similarly carry a one year warranty but do not fall under the ten year guarantee. Full coverage details can be found within your product's packaging.

Where can I register my 10 year warranty?

Your ten-year warranty is automatically registered when your one year warranty is recorded, and it comes into effect on the day after your one-year warranty expires. Imagine, 11 years of guaranteed pleasure in front of you? Beautiful.

Can I work for LELO?

Sure! Just go to our carrers page at and see if we have any new openings.

Can I become a LELO tester?

Thank you for your kind offer, but fortunately, all of our products have already been thoroughly tested to make sure you get the best experience. All you have to do is pick out your favorites and let your imagination do the rest.