extended warranty

Extended Warranty


The conditions below describe the terms and scope of LELO 1-year extended warranty. They do not affect your statutory rights or the obligations of the manufacturer under your contract with them. Please note that activation of the extended warranty period is optional. Warranty cover for LELO devices is provided subject to the conditions set out below.

Please be reminded that these terms and conditions constitute an agreement between you and LELO and define your rights and responsibilities with respect to the service.

1. This warranty is provided to the customer (you, your) by LELOi AB, Karlavagen 41, 114 31 Stockholm, Sweden (“LELO”).

2. The extended warranty period must be activated within 30 days of your purchase of the LELO device on your account under the "product registration" menu. The agreement for the extended warranty between you and LELO will only be formed if you provide all the necessary and correct information needed for the activation of the extended warranty.

3. You agree to be bound by the terms and conditions set out herein in respect of the extended warranty you have activated, as well as LELO Terms of Use.

4. By entering into this agreement, you warrant that you are legally capable of entering into a binding agreement and are at least 18 years old.

5. To the extent there is any conflict between these terms and conditions and the Terms of Use referred to earlier in respect of the extended warranty, these terms and conditions will take precedence.


6. The guaranteed service is carried out through replacement. LELO will provide you with a new device in case the device you bought has defects due to faulty workmanship or materials that affect the product's function, provided they are reported immediately after being identified, and within the manufacturer’s warranty period and for a further period of 12 months from and including the date after the last day of the manufacturer’s warranty period.

7. Warranty provision for the manufacturer’s warranty period and for the extended warranty period will be free of charge.


8. Service may not be available to all the countries. Please check with our Customer Care team.

9. The warranty extends only to LELO devices which have batteries included in the product.

10. This warranty does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse, or neglect. Taking the device apart (or its accessories) will render the warranty invalid unless requested by our Customer Care team in a written communication.

11. LELO reserves the right to invalidate this warranty:
a. If repairs or other interventions are performed on the device, or
b. In the event of providing false and/or incorrect information, in LELO’s discretion, when activating the extended warranty.

12. To activate your extended warranty:
- Go to LELO website's log-in section in the top right corner to create your account;
- Register your device in your account under "product registration" menu item, using the serial number provided inside the product packaging;
- Keep your original purchase receipt as evidence that the date of your claim is within the warranty period.

To make an extended warranty claim:
Register your product by scanning the QR code included in the package or log-in to your account and go to the "product registration" menu where you can select the registered product.
All warranty claims need to be supported by reasonable evidence that the date of the claim is within the extended warranty period and that the device has a fault. Proof of purchase (e.g. receipt) must be presented with every warranty claim.

13. Services provided under extended warranty neither extend the warranty period nor commence a new warranty period.


14. In case LELO fails to comply with these terms and conditions, LELO shall only be liable for the losses that you suffer as a result of our failure to comply (whether arising in contract, negligence, breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.

15. Other claims in respect of compensation for indirect or consequential loss under this agreement are, to the fullest extent permitted by law, excluded.


Transfer of rights and obligations

16. You may not transfer, assign, charge, or otherwise dispose of this agreement, or any of your rights or obligations arising under it.

17. LELO may transfer, assign, charge or otherwise dispose of this agreement, or any of our rights or obligations arising under it, at any time during the term of this agreement.

Events outside LELO’s control

18. LELO will not be liable or responsible for any failure to perform, or delay in performance of, any of obligations under this agreement that is caused by events outside LELO’s reasonable control (force majeure event).

19. A force majeure event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
a. Strikes, lock-outs or other industrial action;
b. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster;
d. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e. Impossibility of the use of public or private telecommunications networks, and
f. The acts, decrees, legislation, regulations or restrictions of any government.

20. LELO performance under this agreement is deemed to be suspended for the period that the force majeure event continues, and LELO will have an extension of time for performance for the duration of that period. LELO will use reasonable endeavors to bring the force majeure event to a close or to find a solution by which LELO obligations under this agreement may be performed despite the force majeure event.


21. If LELO fails, at any time during the term of this agreement, to insist upon strict performance of any of obligations under this agreement or any of these terms and conditions, or if LELO fails to exercise any of the rights or remedies to which it is entitled under this agreement, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.

22. A waiver by LELO of any default will not constitute a waiver of any subsequent default.

23. No waiver by LELO of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you.

24. If any of these terms and conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

Entire Agreement

25. These terms and conditions and any document expressly referred to in them constitute the whole agreement between LELO and you and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between LELO and you relating to the subject matter of this agreement.

26. These terms and conditions may vary from time to time provided that such changes do not materially affect the nature and quality of the warranty provided hereunder. Any such changes will be notified as soon as is reasonably practicable.

27. Any dispute or claim arising out of or in connection with this agreement, its subject matter or formation (including non-contractual disputes or claims) will be governed by Swedish law. Any dispute or claim arising out of or in connection with such agreements or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the respective Stockholm court in Stockholm.