Satisfaction guarantee

Satisfaction, guaranteed

Enjoy LELO with complete confidence. If your device doesn’t meet your expectations, we’ll make it right.

What is a satisfaction guarantee?

At LELO, pleasure should feel effortless, starting from the moment you order a new device. Our Satisfaction Guarantee gives you the peace of mind to explore, try, and discover, knowing that if something simply isn’t right for you, we’ll support you with an easy return and a fixed-value coupon for your next LELO item.

How it works

Purchase on lelo.com

Choose any eligible LELO device and complete your order.

Not satisfied? No pressure

If the product doesn’t feel right, submit your Satisfaction Guarantee request via the support form.

Return the device

Once approved, send the device back to our warehouse. Keep in mind that the return shipping is at your cost. Once we confirm the claimed device has been returned to us, you’ll receive a coupon for the value of the returned device + free standard shipping on your next order.

Why you’ll love it

Freedom to discover what works for you
No pressure, no judgment
Premium support from our Customer Care team
A clear, transparent process
Exclusive to purchases on lelo.com

Satisfaction guarantee conditions to meet

LELO device must be purchased on lelo.com.
The original order cannot have been discounted with a previous satisfaction guarantee coupon.
Only LELO electronic devices are eligible for the return (no accessories, bundles, or deluxe/gold/silver editions).
A valid serial number must be provided via the support form.
Our Customer Care team will provide you with the address of a LELO warehouse where you can return the product at your expense.
The request must be submitted within 30 days of the date on the receipt.
It can be used once per product.
Maximum 3 requests per customer account.

Conditions for using the coupon

One-time use.
Coupon can only be used on the LELO Brands (LELO, LELO BEAUTY, LELO LABS, INTIMINA and HEX products, excluding accessories, bundles, or deluxe/gold/silver editions).
Includes free standard delivery and a fixed discount amount.
Coupon value is based on the price you originally paid.
Unused coupon value is not transferable.
Coupon is valid for 1 month from issuing.
Cannot be combined with other promotions.
If the coupon reduces your cart total to 0, you cannot complete the purchase via Buy with Prime.

FULL TERMS & CONDITIONS