LELO is committed to and recognises the importance of protecting the privacy of any and all personal and credit card information you may provide. We operate under strict policies and security measures to protect our customers.
When you sign up with LELO, register your warranty or use our online shop, you give us your consent to process and use your personal data in accordance with the terms and conditions of this privacy policy.

Information Collected Online

LELO will collect, through online forms, personal information from website visitors who choose to sign up, register their warranties or use our online shop. If you are under the age of 18, please do not attempt to submit any personal details. LELO will not collect any personally identifiable information from anyone under the age of 18.

To improve our services and enhance your LELO experience, certain other information is collected for statistical purposes. This statistical information is not personally identifiable and includes measuring the number of visitors to the various sections of our website and identifying system performance or technical problem areas. The following information is automatically collected about your visit:
If you have used another website to find us, the name of the website from which you have linked to
The name of the domain you use to access the Internet.
The country from which the visit originated.
The browser and OS you use to view web pages. The date and time you visited


We use cookies to help you navigate our website efficiently and to perform certain functions, including site traffic analysis. Cookies may also recognize you on your next log-in and offer you content tailored to your preferences and interests.
We can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.
This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
You can at any time change or withdraw your consent from the *Cookie Manager on our website.

The majority of web browsers automatically accept cookies, but you do not have to accept them. To disable cookies, access ‘help’ on your web browser or use the user manual that came with your browser software. However, please bear in mind that your visit to will be significantly enhanced if cookies are not disabled. For more information about cookies, please visit


Types of cookies we use:
- Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

- Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

- Statistics cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

- Marketing cookies are used to track visitors across websites. The intentions are to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Please note that by deleting or disabling cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our website, which will decrease the quality of your user experience.

If you wish to restrict or block all the cookies which are set by our website (which may prevent you from using certain parts of the site), or any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

How LELO uses the information you provide

If you choose to sign up or register your warranty, thus providing us with your personal information, we will enter this information into our customer database. The information will be used to administer, simplify and improve our online services to you, and to process any orders you place with our online shop.

We will email you LELO info, offers and news only if you give us authorisation by ticking 'yes' when signing up or registering.

Policy on Third-Party Information

To protect privacy, any and all third-party information you provide after clicking on 'Tell a friend' will be deleted from our system immediately after our email has been sent.

Will my information be shared with others?

In order to fulfill online purchase deliveries and maintain our website, LELO contracts with selected third parties. These third parties may process your personal information under strict contractual confidentiality agreements, for the purpose of assisting LELO in providing a quality online service.

Otherwise, LELO will never disclose, sell or transfer any personal information (names, addresses, email addresses, etc.) provided by our clients to a third party, except as might be required by law.

Site Security

The LELO website uses 128-bit encryption to protect any and all personal and / or credit card information you may submit online. However, while we take all reasonable and available security measures to protect your information, you accept that no online data transmission can be deemed 100% secure from access by unauthorized recipients and will thus not hold us responsible for any breach of security unless this is due to our negligence.

Acceptance of Privacy Policy

When you choose to access this website, to sign up, register your warranty or use our online shop, you consent to our collection and use of your information as described in this privacy policy.

LELO reserves the right to periodically make changes to and / or update these privacy policies or practices. To keep yourself updated, you should review our privacy policy from time to time, in particular every time you use the LELO online shop.


We continuously ensure that we process your data in an open, accurate and legal manner.

If you have any questions, comments or requests regarding our Privacy Notice and data security in general, please feel free to contact us on