What is the difference between the 1 year warranty and 10 year quality guarantee?

The one year warranty covers you up to one year after the purchase date. If there is a problem within this time, you can claim and receive a free replacement. Just make sure you save the receipt for your purchase. The ten year warranty covers your product for the ten years after your one year warranty expires. If you encounter a problem with your LELO product within this time, you will be entitled to a 50% discount on www.lelo.com for the purchase of a new device (limited for one-time use only but can be applied to up to five items in a single order). All PicoBong products similarly carry a one year warranty but do not fall under the ten year guarantee. Full coverage details can be found within your product's packaging.