Product FAQs

All HEX™ condoms are made of natural rubber latex HEX™ to maximize your pleasure and feel during play-time.

The first thing you should do is turn on the pleasure object using the power button. You'll see a small light come on, indicating that the pleasure object is powered on. Next, turn on the remote by pressing and holding down the + button. This will turn on the remote with a light indicating that it too is powered on. The light should be on for both the remote and the pleasure object to suggest that they are paired. Now it's time to turn yourself on and meet your new friend.

To lock or unlock your device, press the + and - button at the same time and hold for about 5 seconds. The blinking light will confirm you locked/unlocked your LELO.

Of course - all USB adapters are universal. Depending on the manufacturer, some will take a longer or shorter time to charge (same as if you charge your phone via the computer or a wall charger adapter). That's why we offer the original LELO adapter - why would you want to keep yourself waiting? https://www.lelo.com/usb-wall-adapter

Yes, most of our products are rechargeable and come with a USB cable. Remote controllers and Luna Smart Bead vibrators are compatible with batteries(come with the product), so all you have to do is make sure they are charged and get down to work.

All LELO toys need to be charged before you first use them. After that, only power them when they are completely empty to save their battery life. Lights will start to blink, indicating a recharge is needed. When lights are steady device is fully charged, and you're ready to go.

Always use water-based moisturizers, preferably LELO products, since they are developed to maximize your pleasure. Avoid using silicone-based moisturizers as they could damage the silicone of your device. You wouldn't want anything to happen to something that makes you so happy, right?

Only dispose of your device if it's ready to be disposed of. Keep in mind that opening the device will void its warranty. Because all LELO devices contain a lithium-ion battery, the battery must be removed before disposal and should not be thrown away with household waste. To remove the battery, peel away the silicone cover, open the plastic shell, and remove the battery to be disposed of by your local environmental regulations. Wear gloves during this process for your safety. Now that you have successfully disposed of your device, it's the perfect opportunity to see what else is in store for you.

Yes, all LELO toys are 100% waterproof to maximize your pleasure. Also, they are super easy to clean. In fact, why not take a nice bath or a warm shower and see for yourself? Work can wait.

All LELO pleasure devices are made of specially engineered body-safe silicone and ABS thermoplastic polymer, making them simultaneously waterproof and heat resistant. Some of the devices also contain aluminum alloy and gold leaves, adding to the smooth luxury feel people fall in love with.
And most importantly, all devices are made for longevity and endurance for safe use on all intimate occasions.

Five years. But as far as we know, not one has made it that far in real life since everybody falls in love with them immediately, so they end up being used more frequently. You'll see why.

No, but all our condoms meet the highest international standards for the safety of use.

HEX™ not only meets but also succeeds in all international safety standards. Furthermore, we electronically test each condom we ship to ensure the highest quality.

The thickness of HEX™ varies slightly between 0.045 mm and 0.055 mm (0.0017-0.0021 inches).

We don't add any artificial fragrance to our condoms. The water-based lubricant has a naturally clean scent, and it remains perfectly body-safe. However, we don't have control over possible hot love-making scents you may experience while using our condoms.

HEX™ condoms come in 2 ranges. HEX™ Original is 54 mm (2.12 in) in diameter and 180 mm (7.08 in) long, which is the average condom size. HEX™ Respect is somewhat bigger - 58 mm (2.28 in) in diameter and 195 mm (7.67 in) long.

Our standard covers broad ethical aspects during the development, production, and testing of our products, and no HEX™ condoms contain any animal derivatives, and thus are vegan friendly.