Product FAQs

1. Download F1S App and install it on your phone
2. Make sure device is turned OFF (lights are turned off, if device is ON press and hold the power button until lights stops)
3. Start the App, wait introduction video to finish or tap SKIP in bottom right part of the screen
4. "Connect device" screen will show with a message: "Press the button on the device to connect"
5. Press power button on F1S device, it should blink signaling F1S is in connecting mode 
6. Animation will continue and new screen will appear "Confirm connection" with message "Press the button on the device to confirm connection"
7. Press power button once on F1S device to confirm connection
8. Device will start to vibrate for one second and then it will stop. This is indication that F1S is connected with the App
9. F1S menu screen will show with Play, About F1S, legal and Disconnect options
10. Please read FAQ or watch the video on how to connect your F1s

The pattern covers 16.9% of the total condom.

A total of 350 hexagons cover each and every HEX™ condom.

Yes! When touching the condom you'll immediately notice the raised inner hexagonal pattern. But when you're using it, you'll be too focused on your partner. Condoms don't bring you pleasure, your partner does, and that's truer for HEX™ than any other condom, at least as far as our experience and testing suggests.

Exactly! This is what makes HEX™ so special. This inner 'net' not only functions as a reinforcement structure, it enhances grip and sensation.

HEX not only meets but also succeeds all international safety standards. Furthermore, we electronically test each and every condom we ship to ensure the highest quality.

No, this condom is not made of graphene. It’s made out of all natural latex. Through our research, we realized that latex remains the most suitable and most natural material on the market, far superior to Poly-Urethane and Poly-Isoprene(unless you have a latex allergy). We we will keep pushing the boundaries of innovation and explore the graphene route as well as other materials but as things look now, a condom made out of graphene is something for a very distant future.

The thickness of HEX™ varies slightly between 0.045mm and 0.055mm (0.0017-0.0021 inches).

No fragrance is actively added to the condom. The water-based lubricant has a naturally clean scent, though it's not perfumed as such. It remains perfectly body-safe.

HEX™ is 54mm in diameter and 180mm long, which is the average condom size.

HEX™ condoms have no animal derivatives, and thus they are vegan friendly.

LELO recommends that you not use a silicone-based lubricant with your LELO product, as this could make the silicone permanently tacky. A water-based lubricant is the safest option. If you wish to use a silicone-based lubricant, perform a patch-test first. You should also never use massage oil or hand cream as lubricants. However, note that LELO LUXE products are suitable for both silicone- and water-based lubricants.

In order to find out where the problem lies, please run through the following actions:
Attempt to charge your LELO product. if the battery has been completely drained, it may take up to 5 minutes for the LED to begin to pulse, indicating charging is taking place. This is because the charger initially charges with a very low current to protect the battery. if the LED still does not respond after 5 minutes, please check that:
The DC plug is firmly plugged into the DC socket.
The main plug is firmly plugged into the wall socket.

If your LELO product has apparently completed charging but still does not work, ensure that the travel lock is not on. hold down the + and – buttons simultaneously for 5 seconds to turn the travel lock off. The LED will light up to confirm unlocking.

Our chargers are basically all the same as far as input goes. If you have a look at the label the input voltage starts at 110v and goes up to 240v so you may use it worldwide. obviously with the correct adapter.

All products currently sold on (except IRIS and BILLY) are waterproof to 1 m. Some earlier, non-waterproof LELO products are still available for purchase in store, so if your product was not purchased on, please refer to its packaging or contact Customer Care.

While the shape is similar, a vibrator is battery-powered and vibrates, while a dildo has no battery and does not vibrate.