Terms of Use

Access to lelo.com

LELO.com is provided and managed by LELOi AB (trading as LELO). Any references throughout this website to LELO / we / us / our, are hence to LELOi AB.

Access to lelo.com is open to the general public and is free of charge, provided you do not choose to make use of our online shop. Your access to this website may be suspended or terminated at any time.

Before using the LELO website or purchasing any goods online, you should carefully review all the legal information governing your access. By using this website, you agree to comply with these terms, including the privacy policy, and, when you make an online purchase, the purchase info. We reserve the right to modify these terms from time to time at our sole discretion.

Links to / from other websites

LELO does not, by linking to other websites, or by referring to any third-party information, practices or products of other parties, endorse those websites or products.

Any dealings or transactions arising from links found on this website are between you and the operator of the website in question. LELO will not be liable for any loss or damages arising out of any dealings or transactions that may occur.

No linking to this website is permitted without prior written authorisation from LELO.


The products on offer through this website are representative of the LELO collection. Where applicable, LELO products are protected by patent(s) and / or by registered design(s). The designs and colours of the products shown on this website may be changed at our sole discretion.

Not all products shown on this website are available through all LELO retailers.

You may not distribute, resell or stock any LELO products, unless specifically authorised under contract by LELO to do so.

LELO Couples’ Insurance Policy


‘We’, ‘us’ and ‘our’ refer to LELOi AB. ‘You’, ‘your’ and ‘claimant’ refer to the Policy Holder as outlined below.

  • LELO Couples’ Insurance begins the day the product is purchased.
  • LELO Couples’ Insurance applies to the product only and the product is linked to the person who placed the purchase (the Policy Holder). Proof of purchase needs to be shared with us.
  • If for any reason your relationship comes to an end within a year of the purchase date, you should contact LELO quoting the unique number printed on the gold ring on TIANI™ 24K's body and the product serial number on the warranty card.
  • Once the claimant has returned their product under LELO Couples’ Insurance policy, they will be offered a selection of LELO Bestsellers to choose from as a free replacement item. While the shipping cost of the returned item will be at them claimant's expense, the replacement product will be delivered free of charge.
  • LELO Couples’ Insurance policy is purely based on relationships, and does not refer to product faults, which are still subject to the normal LELO 1-year warranty and 10-year pleasure guarantee. (If a product develops a fault within the same period, LELO owners will receive a replacement free of charge under our 1-Year Warranty policy. Issues that develop within 10 years guarantee a 50% discount on subsequent purchases).


Online Contract Information

The European Union Directive 2000/31/CE on the subject of electronic commerce states that:

“Placing an order online implies that the client accepts to be engaged in a contract, and that the client unconditionally accepts the prices and descriptions of the items offered for sale, as well as all of the general sales conditions.”

Goods purchased from this website are supplied by LELOi AB (trading as LELO), a company registered in Sweden, with business registration number 556631-6708 and with offices on Birger Jarlsgatan 22, Stockholm, Sweden.

Your placing of an order online represents an offer to purchase goods as indicated by you, but is not binding on us until you have been notified by email that an order is accepted. This means that if goods shown on this website are unavailable, incorrectly priced or otherwise incorrectly described, LELO shall not be obliged to sell you those goods. A contract shall be deemed entered by both parties when you receive notification that LELO has confirmed and accepted your order.

In addition to offering our products for sale via this website, our products are sold through select retailers worldwide. Prices on the website will generally reflect the prices offered through our retailers. However, prices on the website may differ to those of a retailer, due to: (i) special offers on the website or from retailers, (ii) individual retailer price strategies, (iii) currency fluctuation. As such, prices cannot be guaranteed and may be changed at our discretion.

Limitation of Liability

This website and its contents are provided on a 'as is' and 'as available' basis. We make no representations or endorsements of any kind, express or implied, including, but not limited to, warranties of freedom from malicious programs (such as viruses, worms or Trojan horses) or implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, or any other implied warranties arising from related dealings, usage or trade.

We do not warrant that the information contained on this website is accurate or complete, that this site is error-free or that any errors will be corrected. You agree by using this website you are doing so at your sole risk, that you assume full responsibility for all loss of data and / or costs associated with any servicing or repairs of any equipment and / or software that you use in relation to this website. LELO shall not be responsible or liable for any damages, of any kind, arising out of or caused by your use of this website.

LELO shall in no event be liable for any direct, indirect, punitive or incidental damages arising out of or in connection with the use, inability to use or performance of the information or products on this website. We shall be under no liability for any delay or failure to deliver products or otherwise meet any obligation put forth here if the delay or failure is in full or in part caused by circumstances beyond LELO's reasonable control.

You agree to indemnify and defend LELO, its affiliates, directors, employees and shareholders from any and all claims, damages, losses and expenses that may arise from your use of the information or products on this website and / or the website itself.

Copyright Notice

All content on this website, including text, images, graphics, designs, products and source code are copyright © LELOi AB 2004-2013(LELO). All rights reserved.

You acknowledge and agree that the material contained within this website is for your private, personal and non-commercial use only. Should you copy any material from this website, you do not obtain any right, title or interest to any such material. You agree not to reproduce (except for your personal use), publish (except for downloadable media or PR materials), transmit, distribute, display, remove, delete, modify or create derivative works from any of the materials contained on this website.

By registering your LELO product, you hereby agree to receiving e-mail content from LELO. Your information will never be shared with a third party and the ability to opt-out/unsubscribe is always available.

These restrictions do not apply to downloadable media or PR materials provided for use in the manner specified.