Terms of Use

Access to lelo.com

LELO.com is provided and managed by LELOi AB (trading as LELO). Any references throughout this website to LELO / we / us / our, are hence to LELOi AB.

Access to lelo.com is open to the general public and is free of charge, provided you do not choose to make use of our online shop. Your access to this website may be suspended or terminated at any time.

Before using the LELO website or purchasing any goods online, you should carefully review all the legal information governing your access. By using this website, you agree to comply with these terms, including the privacy policy, and, when you make an online purchase, the purchase info. We reserve the right to modify these terms from time to time at our sole discretion.

LELO.com Cookie Policy

We Use Cookies

LELO uses cookies and other automated means to collect certain information about visits to our websites.

A cookie is a small file written by a website and stored locally within the web browser or file system on your computer or mobile device. We use them to remember your language and currency settings, and to save your shopping cart items each time you visit LELO.com in order to provide a more enjoyable shopping experience. We collect this information through various means, such as cookies, web beacons, and other similar technologies. When we refer to “cookies”, we mean all of these:

What Cookies Do We Use?

We use the following types of cookies on our sites:

Strictly Necessary Cookies - These cookies are essential in order to carry out a transaction or request initiated by you. Examples include remembering information provided by you as you move through the site to and managing your logged-in status during the session. You cannot opt out of these cookies as the websites cannot function properly without them.

Functional Cookies - These cookies allow the site to remember choices you have made in order to provide functionality for your benefit. For example, functional cookies allow the site to remember settings specific to you, such as your country selection and persistent logged-in state if selected by you, and other customized features.

Analytic Cookies - These cookies allow us to collect data relating to your use of our sites, including the content on which you click while browsing on our sites, in order to measure the effectiveness and consumer interaction with the site and improve our sites over time. These cookies may be provided by our third-party analytic tool provider but are only used for purposes related to our sites.

Targeting Cookies - These cookies remember information regarding your use of our sites and other sites so that we can serve promotional and other targeted information to you on our sites.

Re-Targeting Cookies - These cookies remember information regarding your use of our sites so that we can serve promotional and other targeted information to you on other sites.

Social Media Cookies - These cookies provide access to social networks and may collect personal information in relation to your use of these networks. We have no control for how the social networks may collect and use your personal information and their use is subject to the social network’s privacy policy,

To learn more about cookies, visit http://www.allaboutcookies.org.

How To Disable or Remove Cookies

Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our site features.

For more information on how to manage cookies on your browser, please access the appropriate link below:

Links to / from other websites

LELO does not, by linking to other websites, or by referring to any third-party information, practices or products of other parties, endorse those websites or products.

Any dealings or transactions arising from links found on this website are between you and the operator of the website in question. LELO will not be liable for any loss or damages arising out of any dealings or transactions that may occur.

No linking to this website is permitted without prior written authorisation from LELO.

Online Gift Cards

LELO.com Gift Cards are only redeemable on LELO.COM. Acceptance of this card constitutes acceptance of these terms and conditions, which may change at any time. To view our full terms and conditions for Gift Cards, please click here.

Note: Gift Cards purchased through a perk on lelo.com/hex-condoms-original and Indiegogo cannot be used to purchase further perks on LELO.com and coupon codes cannot be used in conjunction with this type of Gift Card. They are also a one-time use and no balance is kept.


The products on offer through this website are representative of the LELO collection. Where applicable, LELO products are protected by patent(s) and / or by registered design(s). The designs and colours of the products shown on this website may be changed at our sole discretion.

Not all products shown on this website are available through all LELO retailers.

You may not distribute, resell or stock any LELO products, unless specifically authorised under contract by LELO to do so.

LELO Couples’ Insurance Policy


‘We’, ‘us’ and ‘our’ refer to LELOi AB. ‘You’, ‘your’ and ‘claimant’ refer to the Policy Holder as outlined below.

  • LELO Couples’ Insurance begins the day the product is purchased.
  • LELO Couples’ Insurance applies to the product only and the product is linked to the person who placed the purchase (the Policy Holder). Proof of purchase needs to be shared with us.
  • If for any reason your relationship comes to an end within a year of the purchase date, you should contact LELO quoting the unique number printed on the gold ring on TIANI™ 24K's body and the product serial number on the warranty card.
  • Once the claimant has returned their product under LELO Couples’ Insurance policy, they will be offered a selection of LELO Bestsellers to choose from as a free replacement item. While the shipping cost of the returned item will be at them claimant's expense, the replacement product will be delivered free of charge.
  • LELO Couples’ Insurance policy is purely based on relationships, and does not refer to product faults, which are still subject to the normal LELO 1-year warranty and 10-year pleasure guarantee. (If a product develops a fault within the same period, LELO owners will receive a replacement free of charge under our 1-Year Warranty policy. Issues that develop within 10 years guarantee a 50% discount on subsequent purchases).


Online Contract Information

The European Union Directive 2000/31/CE on the subject of electronic commerce states that:

“Placing an order online implies that the client accepts to be engaged in a contract, and that the client unconditionally accepts the prices and descriptions of the items offered for sale, as well as all of the general sales conditions.”

Goods purchased from this website are supplied by LELOi AB (trading as LELO), a company registered in Sweden, with business registration number 556631-6708 and with offices on Birger Jarlsgatan 22, Stockholm, Sweden.

Your placing of an order online represents an offer to purchase goods as indicated by you, but is not binding on us until you have been notified by email that an order is accepted. This means that if goods shown on this website are unavailable, incorrectly priced or otherwise incorrectly described, LELO shall not be obliged to sell you those goods. A contract shall be deemed entered by both parties when you receive notification that LELO has confirmed and accepted your order.

In addition to offering our products for sale via this website, our products are sold through select retailers worldwide. Prices on the website will generally reflect the prices offered through our retailers. However, prices on the website may differ to those of a retailer, due to: (i) special offers on the website or from retailers, (ii) individual retailer price strategies, (iii) currency fluctuation. As such, prices cannot be guaranteed and may be changed at our discretion.

Limitation of Liability

This website and its contents are provided on a 'as is' and 'as available' basis. We make no representations or endorsements of any kind, express or implied, including, but not limited to, warranties of freedom from malicious programs (such as viruses, worms or Trojan horses) or implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, or any other implied warranties arising from related dealings, usage, or trade unless otherwise prohibited by law.

We do not warrant that the information contained on this website is accurate or complete, that this site is error-free or that any errors will be corrected. You agree by using this website you are doing so at your sole risk, that you assume full responsibility for all loss of data and / or costs associated with any servicing or repairs of any equipment and / or software that you use in relation to this website. LELO shall not be responsible or liable for any damages, of any kind, arising out of or caused by your use of this website unless otherwise prohibited by law.

LELO shall be held harmless from all liability for any direct, indirect, punitive or incidental damages arising out of or in connection with the use, inability to use or performance of the information or products on this website to the extent permitted by law. We shall be under no liability for any delay or failure to deliver products or otherwise meet any obligation put forth here if the delay or failure is in full or in part caused by circumstances beyond LELO's reasonable control unless otherwise prohibited by law.

You agree to indemnify LELO, its affiliates, directors, employees and shareholders from any and all claims, damages, losses and expenses that may arise from your use of the information or products on this website and / or the website itself unless otherwise prohibited by law.

Copyright Notice

All content on this website, including text, images, graphics, designs, products and source code are copyright © LELOi AB 2004-2013(LELO). All rights reserved.

You acknowledge and agree that the material contained within this website is for your private, personal and non-commercial use only. Should you copy any material from this website, you do not obtain any right, title or interest to any such material. You agree not to reproduce (except for your personal use), publish (except for downloadable media or PR materials), transmit, distribute, display, remove, delete, modify or create derivative works from any of the materials contained on this website.

By registering your LELO product, you hereby agree to receiving e-mail content from LELO. Your information will never be shared with a third party and the ability to opt-out/unsubscribe is always available.

These restrictions do not apply to downloadable media or PR materials provided for use in the manner specified.