Shopping FAQs

Will my credit card details be stored?

To safeguard your security, LELO does not store any credit card details. If you are not comfortable providing your credit card details online, please contact customercare@lelo.com and we will provide you with an alternative method of payment.Online purchase transactions will be charged to your credit card at the time you submit your order. The transaction will however only be put through after we have verified your card details, received credit authorization and confirmed stock availability. You will be informed by email if we are unable to complete your order for any reason.

What payment methods are available?

LELO accepts the following forms of payment for online purchases:
Visa, Mastercard / Eurocard, American Express, Discover, Paypal

When will I receive my package?

Internet orders are usually shipped within 2 days of receiving an order. Most orders will be delivered within 5 days of shipment, but be aware that this can vary depending on country. You can always check the status of your order by logging in to your LELO account and checking your order history. We regret that we cannot deliver to P.O. boxes.

LELO uses reputable express services from DHL/UPS for most deliveries. Please note that we cannot ship to certain countries due to legal restrictions. If delivery problems arise, we will contact you by email or phone.

How much does it cost to ship to my country?

Shipping price is a set fee per order, independent of country of delivery, the number of products or their weight. This set fee is currently EUR 9.80 or USD 9.90, depending on the customer's location.

How do I track my order?

A delivery / order confirmation will be emailed to you as soon as your purchase has been verified. With this confirmation you will find an order number.

If you have any questions about the delivery of your purchase or need help tracking it, please contact customercare@lelo.com, quoting your order number.