How to return or exchange my product?

If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.
Please note:
•    We cannot accept returns or exchanges on items that have been opened.
•    Opened pleasure objects may only be returned under warranty.
•    Shipping charges will only be refunded in cases where our error caused the return.
•    Pre-authorization is required for all returns and exchanges.
If you purchased your product from an alternate LELO retailer, only defective items may be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate LELO retailer.
To return or exchange an unopened pleasure object, please contact us via phone or email: https://www.lelo.com/support/contact-us
If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content" and refuse the package when delivered by DHL/USPS.
You are are having trouble with your LELO pleasure object, and need to take advantage of our warranty, please follow this link for more information: https://www.lelo.com/support/lelo-warranty

Returning HEX™

If you are not 100% satisfied with your HEX purchase, you can return your order within 30 days after the original purchase date and get a full refund. In case you would like to return the product please keep in mind the product must not be used and must be returned in the state you received them and be returned in the original packaging.

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