General FAQs

​Where can I use my LELO Gift Card?

Gift Cards received by backing specific perks on the LELO HEX Indiegogo page are valid on purchases on LELO.com. Note that crowdfunding perks on LELO.com are not covered by Gift Cards and coupon codes can not be used in conjunction with a Gift Card . Gift Cards are one-time use only and no balance is kept.

Shipping Note

There may be additional duties, fees or taxes raised by the authorities in your country. You will need to take care of them yourself when receiving the shipment.

What's the shelf life of HEX?

5 years.

Does HEX contain spermicide?

No.

The voucher is not in my currency, what will I receive?

You will receive a voucher with the equivalent of the dollar amount in your currency.

When do I receive the LELO voucher?

You will receive an email with your LELO voucher within 24 hours after your order is approved. This voucher is valid on all purchases on LELO.com - excluding crowdfunding purchases.

The voucher is not in my currency, what will I receive?

You will receive a voucher with the equivalent of the dollar amount in your currency.

When do I receive the LELO voucher?

You will receive an email with your LELO voucher within 24 hours after your order is approved. This voucher is valid on all purchases on LELO.com - excluding crowdfunding purchases.

Do you ship to a PO box?

Yes, but only in the USA. Orders to PO boxes are sent out via USPS.

How much of the surface is covered by the HEX™ pattern?

The pattern covers 16.9% of the total condom.

How many hexagons are there in total on the condom?

A total of 350 hexagons cover each and every HEX™ condom.

Can I feel the texture?

Yes! When touching the condom you'll immediately notice the raised inner hexagonal pattern. But when you're using it, you'll be too focused on your partner. Condoms don't bring you pleasure, your partner does, and that's truer for HEX™ than any other condom, at least as far as our experience and testing suggests.

So the texture is on the inside of the condom?

Exactly! This is what makes HEX™ so special. This inner 'net' not only functions as a reinforcement structure, it enhances grip and sensation.

How safe is HEX™?

HEX not only meets but also succeeds all international safety standards. Furthermore, we electronically test each and every condom we ship to ensure the highest quality.

Is this the first graphene condom?

No, this condom is not made of graphene. It’s made out of all natural latex. Through our research, we realized that latex remains the most suitable and most natural material on the market, far superior to Poly-Urethane and Poly-Isoprene(unless you have a latex allergy). We we will keep pushing the boundaries of innovation and explore the graphene route as well as other materials but as things look now, a condom made out of graphene is something for a very distant future.

How thick and thin is HEX™?

The thickness of HEX™ varies slightly between 0.045mm and 0.055mm (0.0017-0.0021 inches).

How big is HEX™?

HEX™ is 54mm in diameter and 180mm long, which is the average condom size.

I’m having difficulty navigating the lelo website. how can i improve this?

For optimal use of the LELO website and its functions, ensure that you are using the newest available versions of Microsoft Internet Explorer or Mozilla Firefox.

Where can i register my 10 year warranty?

Your 10 year warranty is automatically registered when your 1 year warranty is registered. It comes into effect on the day after your 1 year warranty expires.

What is the difference between the 1 year and 10 year warranty?

The 1-year warranty covers you up to one year after the purchase date. If there is a problem within this time you can claim and receive a free replacement. The 10-year warranty covers your product for the ten years subsequent to your 1 year warranty’s expiration date. If you encounter a problem with your LELO product within this time, you will receive a 50% discount on your next purchase of a LELO product

How do I register my LELO product?

On the LELO homepage, click ‘Log In’ in the upper right corner of the page. Once at the login page, select the ‘New Customer’ option and enter your information. After you have created your account and are logged in, you can click on ‘LELO Warranty’ and enter the information that applies to your LELO product.  *Note: The serial number of your LELO product can be found on the back of your authenticity card included with your product.