General FAQs

Gift Cards received by backing specific perks on the LELO HEX Indiegogo page are valid on purchases on Note that crowdfunding perks on are not covered by Gift Cards and coupon codes can not be used in conjunction with a Gift Card . Gift Cards are one-time use only and no balance is kept.

There may be additional duties, fees or taxes raised by the authorities in your country. You will need to take care of them yourself when receiving the shipment.

You will receive a voucher with the equivalent of the dollar amount in your currency.

- You will receive an email with your LELO voucher within 24 hours after your order is approved. This voucher is valid on all purchases on - excluding crowdfunding purchases.

Yes, but only in the USA. Orders to PO boxes are sent out via USPS.

For optimal use of the LELO website and its functions, ensure that you are using the newest available versions of Microsoft Internet Explorer or Mozilla Firefox.

Your 10 year warranty is automatically registered when your 1 year warranty is registered. It comes into effect on the day after your 1 year warranty expires.

The 1-year warranty covers you up to one year after the purchase date. If there is a problem within this time you can claim and receive a free replacement. The 10-year warranty covers your product for the ten years subsequent to your 1 year warranty’s expiration date. If you encounter a problem with your LELO product within this time, you will be entitled to 50% discount on for the purchase of a new device (limited for one-time use only but can be applied up to 5 items in a single order).  
All PicoBong products similarly carry a 1-Year Warranty, but do not fall under the 10 Year Guarantee. Full coverage details can be found within your product's packaging.

On the LELO homepage, click ‘Log In’ in the upper right corner of the page. Once at the login page, select the ‘New Customer’ option and enter your information. After you have created your account and are logged in, you can click on ‘LELO Warranty’ and enter the information that applies to your LELO product.  *Note: The serial number of your LELO product can be found on the back of your authenticity card included with your product.